Your privacy matters to us. This Privacy Policy explains what personal data we collect when you use the Jana Language Studio website (the "site"), for what purpose we process it, who we share it with, and what rights you have regarding your data.
Data is processed in accordance with the Personal Data Protection Law of the Republic of Serbia, and for users from the European Union, in accordance with the General Data Protection Regulation (GDPR).
1. Who is the data controller
The controller of your personal data is Jana Mihajlović (Jana Language Studio). For any questions regarding data protection, you can contact us at:
- Email: mihajlovic.jana13@gmail.com
- Phone: +381 69 602504
2. What data we collect
Data you provide to us. When you fill out the contact form, sign up for the newsletter, or take the free placement test, we may collect your name, email address, phone number, message content, and details about the service you are interested in.
Data collected automatically. When you visit the site, technical data may be collected, such as your IP address, device and browser type, and usage data through cookies.
3. Purpose and legal basis for processing
We process your data for the following purposes:
- Responding to inquiries and scheduling lessons, in order to take steps at your request prior to entering into a contract and delivering the service.
- Sending the newsletter and helpful tips, based on your consent, which you may withdraw at any time.
- Improving and securing the site, based on our legitimate interest, or your consent for cookies where required.
4. Cookies
The site uses cookies, small text files stored on your device. Necessary cookies allow the site to function properly, while analytics cookies help us understand how the site is used. You can control and disable cookies in your browser settings.
5. Sharing data with third parties
We do not sell or rent your data to third parties. We may share data with trusted service providers who help us operate the site (for example, our hosting provider, email delivery service, or Google Forms and analytics), and only to the extent necessary to provide those services. We may also disclose data to competent authorities where required by law.
6. Data retention
We keep your data for as long as necessary to fulfill the purpose for which it was collected, or for periods prescribed by law. Data collected on the basis of consent (e.g., for the newsletter) is kept until you withdraw your consent.
7. Your rights
Regarding your personal data, you have the right to:
- access your data and information about its processing;
- correct inaccurate data and complete incomplete data;
- request erasure of your data ("the right to be forgotten");
- restrict processing and object to processing;
- data portability;
- withdraw consent at any time, without affecting the lawfulness of prior processing.
To exercise these rights, contact us at the email address above. You also have the right to lodge a complaint with the Commissioner for Information of Public Importance and Personal Data Protection of the Republic of Serbia, or your local data protection authority.
8. Data security
We apply appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. Please note that no transmission of data over the internet is completely secure.
9. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be published on this page, with an updated date at the top. We recommend checking it periodically.
10. Contact
If you have any questions regarding this Privacy Policy or the processing of your data, please write to us at mihajlovic.jana13@gmail.com.